Routemail mimics email - retain the
“email way” but track your processes
In
most
organisations
email
is
used
to
pass
documentation
from
one
person
to
the
next
within
the
business
processes
but,
whilst
email
is
a
very
useful
and
easy
tool
to
use,
it
has
certain
shortcomings which Routemail addresses in the following way:
•
a
progress
view
is
always
available
-
you
can
always
see
where
about
in
the
process
a
particular
item
of
work
is;
•
timeframes are easy to measure and manage;
•
holdups
are
identified
immediately
and
action
can
be
taken
timeously
–
if
a
person
is
on
leave
or
ill
it
will
alert
you that the process has stopped;
•
ensures that due process is followed (ISO and SANS);
•
documentation
is
not
duplicated
each
time
it
is
forwarded,
and
it
is
managed
&
archived
and
cannot
be
deleted or lost.
Routemail
©
works
alongside
traditional
email
for
the
transmission
of
business
process
correspondence
and,
whilst
it
works
like
normal
email,
in
addition
it
follows
a
specific
predetermined
route
through
your
organisation
and
it
has
features that address all of the shortcomings of using email.
So,
continue
to
use
eMail
for
correspondence
but
use
Routemail for your critical processes
Unlocking Service Delivery through effective
governance with Contribution Accountability
Modeling
We unlock effective outcome-focused governance in the Public
Sector - efficacy being defined as the extent to which all resources
are focused on achieving the strategic intent of Government.
Our approach aligns and focuses the deployment of all effort and
resources by capturing the minds and wills of everyone involved,
facilitating a practical understanding of Service Delivery Outcome-
focused purpose in everything that is done.
This is achieved through a simple, practical process, supported by
unique, powerful web technology, that builds a multidimensional
visualisation of the way the Department, Municipality, Sector or
cross-cutting Programme delivers its outcomes-focused Mandate.
The process followed in implementing the KnowledgeBankERP
software brings about a Purpose-centered paradigm shift in the
way individuals, at all levels in the organisation see their daily
activities. Instead of a silo’ed functional view, they rather see their
purpose in terms of how they collaborate with other sections of
the organisation in order to meet Service Delivery Mandates as
well as other cross-cutting sustainability and qualitative goals.
The Collaborative view provides a sustainable method of aligning
all aspects of functionality, at all levels, to a single set of Outcome
goals using a Web 2.0 dynamic Role Accountability Model for
individual officials to measure and report their impact through.
The implementation of the Process Mapping and Routemail
process automation modules adds the ability to dynamically
manage and report service levels and performance
The implementation of the product
utilises proven methodologies to bring
about the paradigm shift necessary to
align the key governance facets
required in government.
The key to its success in Government flows out of its
usefulness to each participating component in managing
the delivery of their individual contributions to the
mandate as it aligns Functional performance, and
progress of the implementation of Strategy to a common
set of Outcome objectives and then dynamically monitors
and manages performance.
In so doing it automates and aligns the associated
Monitoring, Evaluating and Reporting (M,E&R) eg:
Quarterly reporting, Service Delivery Improvement Plan
(SDIP), Annual Performance Plan, Work Plans, etc.
It does not replace existing transactional systems but
rather aligns their use and purpose.
SYSTEMS & SERVICES
Contribution Accountability Tool Set (CATS)™
CATS enables a large business, or group of organisations, to
understand their functionality in order to improve or change.
It models the impact that the day to day activities of
individuals has on the desired Outcomes of a business,
programme or project providing a practical platform of
understanding for the design, management and progress
reporting for business improvement interventions.
Ahavah Business
Solutions
Process Outcomes Management
Bridging Strategy with
Functional Reality
Monitoring and Evaluation
Holistic Business Solutions